140 Broadway 46th floor, New York, NY 10005, USA


Thanks for contacting us, please read the info below to know what to expect.


We will arrive within the arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If we’re running late, we’ll shoot you a call.


Because we reserve a time especially for you, please make any schedule changes 48hrs before the day before service to avoid incurring cancellation fee for each cleaner (a $60.00 cancellation fee will be applied for each cleaning person booked for this booking).


If you are not happy with your service at all, let us know right away (the same day if possible) and we will be back to make it right.


A hold will be placed on your card one day before service, but you are not charged until service is completed and you will receive an email invoice instantly. Please note that some banks show this hold as a charge, but it is just pre-authorization.

Thanks again and don’t forget to check out our Elite Maids NY Booking Confirmation Email!

Look forward to seeing you soon.